Open SipWiser and go to Settings → Account → Delete account. This permanently deletes your account and everything synced to our servers. Data stored only on your device is removed when you uninstall the app.
By email
If you can no longer access the app, email contact@sipwiser.app from the address you signed in with and ask us to delete your account. We complete deletion requests within 30 days.
Deleting some data without closing your account
You can delete individual sips or whole sessions in the app at any time; synced copies are removed too. Turning off BAC clears your date of birth, sex, weight and height. For anything else, email us at the address above.
What is deleted
Your account (email address and user ID)
Your BAC profile (date of birth, sex, weight, height), if you provided one
All sips (including any location), sessions, goals, challenges, quick logs and settings synced to our servers
Push-notification tokens and the reminder log
Personal data API tokens
Records of paywall offers, subscriptions and tips linked to your account
Database backups roll off within 30 days.
What is kept
Feedback you sent: your reply email, IP hash and device identifier are removed. The message and its technical details remain, no longer linked to you. Email us if you want it deleted completely.
Newsletter: the newsletter list is separate from your account. Email us to unsubscribe.
Purchases: your purchase history stays with Google Play or the App Store, and with us as far as accounting law requires. Deleting your account does not cancel a subscription: cancel it in your store settings.
For details on what we store and why, see our Privacy Policy.